The Changing Role of Logistics Service Providers

Loadsmart’s co-founder and CEO Ricardo Salgado recently joined a group of industry experts to discuss the evolving landscape for logistic service providers with the editors at SupplyChainBrain.

View excerpts from their conversation below or watch the talk in its entirety here.

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The role of the freight broker is evolving and will continue to evolve. It’s about adopting technology and using it to make [services] much more powerful and easier [to access]. Consumers are requesting better pricing and more visibility. In order to do that, we need that underlying technology.

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When you’re asking a shipper to trust you with its $75,000 worth of cargo, and it’s going to cost you $1,300 to get on your platform, that’s a different sell than an Uber giving you a $25 promo code to try its [service]. The adoption curve is a bit different. But you’re seeing also a generational shift. This is the first year that we’ll have more Millennials than Baby Boomers. You’re starting to see people who are more comfortable in sharing their car, or their information online. They’re more comfortable with the underlying technology and taking a more of a calculated risk.