Case Study: Ralph Moyle Uses Opendock to Coordinate Up To 500 Weekly Appointments for Food and Beverage Clients

• Challenge – Coordinate up to 500 weekly dock appointments across 37 dock doors using manual processes like phone calls, emails, and spreadsheets. This approach was time-consuming, labor-intensive, and lacked scalability during peak seasons. It also offered limited visibility into carrier performance and detention times, making it difficult to resolve disputes or optimize operations.

  Opportunity – Implement a centralized dock scheduling platform to automate appointment coordination, reduce manual workload, and improve visibility into key metrics like carrier punctuality and detention windows—ultimately enhancing warehouse efficiency and customer service.

  Results – Ralph Moyle Inc. reduced labor allocated to dock scheduling by over 30%. With Opendock, the team gained real-time visibility into scheduling activity, improved communication across teams, and started using data to drive more productive conversations with carriers and customers.

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