Loadsmart Blog

Case Study: Ralph Moyle Uses Opendock to Coordinate Up To 500 Weekly Appointments for Food and Beverage Clients

  • Challenge – Coordinate up to 500 weekly dock appointments across 37 dock doors using manual processes like phone calls, emails, and spreadsheets. This approach was time-consuming, labor-intensive, and lacked scalability during peak seasons. It also offered limited visibility into carrier performance and detention times, making it difficult to resolve disputes or optimize operations.

    Opportunity – Implement a centralized dock scheduling platform to automate appointment coordination, reduce manual workload, and improve visibility into key metrics like carrier punctuality and detention windows—ultimately enhancing warehouse efficiency and customer service.

    Results – Ralph Moyle Inc. reduced labor allocated to dock scheduling by over 30%. With Opendock, the team gained real-time visibility into scheduling activity, improved communication across teams, and started using data to drive more productive conversations with carriers and customers.

Read the full case study by downloading it here.

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